是的，我們使用中性包裝，外觀不會顯示商品或品牌名稱，確保您的隱私。
1. Is the packaging discreet?
Yes. We ship all orders in plain, unbranded packaging to ensure your privacy.
商品將於 1～2 個工作天內出貨，宅配／超取約 1～3 天內送達。
2. How fast is shipping?
We ship within 1–2 business days. Delivery takes about 1–3 days depending on your location.
有的，我們支援 7-11 與全家超商取貨。
3. Do you offer convenience store pickup?
Yes. We support 7-Eleven and FamilyMart pickup options.
不會，帳單將顯示中性金流商名稱，保護購買者隱私。
4. Will “Aisthesis” appear on my billing statement?
No. Your statement will show a neutral payment processor name.
如商品尚未出貨，我們可協助取消或更改。請儘速聯繫客服。
5. Can I cancel or modify my order?
If the order hasn’t shipped, we can help update or cancel it. Contact us ASAP.
為保障衛生與安全，情趣商品一經拆封恕無法退換。若商品有瑕疵，請 7 日內聯繫客服。
6. Can I return an item?
Due to hygiene concerns, we cannot accept returns of opened items. For defects, contact us within 7 days.
絕大部分接受原廠保固至少一年，部分品牌達15年保固，詳情請見商品頁面。
7. Is there a warranty?
Some brands offer a 6–12 month warranty. Please refer to product pages.
我們有推薦測驗與導購文章，這是非常正常的問題，有疑惑可以直接發問，我們的客服與所長會親自回應。
8. How do I know which product is right for me?
We offer quizzes and guides to help. Feel free to DM us for personalized help.
不需要，也可用訪客身分購買。註冊會員可追蹤訂單與享有優惠。
9. Do I need an account to order?
No, guest checkout is available, but creating an account gives more features and discounts.
不會，大部分產品皆可簡單使用溫水與中性清潔液清洗，並應保持乾燥存放。
10. Are sex toys hard to clean?
No. Most can be cleaned with warm water and gentle soap. Always dry and store properly.
我們只選擇來自合格品牌、使用醫療級材質的產品。請依照使用說明操作，目前矽膠科技已達親膚等級，放心使用。
11. Are sex toys safe to use?
Yes. We only offer products made from safe, medical-grade materials. Always follow instructions.
有，許多產品具備生活防水或全機防水功能，請參考商品詳情，除非你要到達水底100公尺。
12. Do you sell waterproof toys?
Yes, many items are splash-proof or fully waterproof. Check the product page for details.
目前為純線上商店，如需建議或介紹歡迎透過 IG 或客服信箱聯繫。
13. Do you have a physical store?
We currently operate online only. Contact us via IG or email for recommendations.
我們所有商品皆來自國內外知名品牌，並有合作契約，保證為原廠正品。
14. Are your products authentic?
Yes. All items are sourced from certified global and domestic distributors — 100% genuine.
情趣用品屬於私密用品，基於衛生法規與安全理由，無法接受試用後退貨。
15. Why can’t I return a used product?
For health and hygiene reasons, intimate items cannot be returned once opened or used.